§ 00·0x00/SUPPORT / HOW CAN WE HELP
Four channels. One team.
CipherStash lives in the community. Whether you have a quick question, found a bug, or need urgent help with a production incident, one of the channels below will get you unblocked.
§ 01·0x01/CHANNELS / PICK ONE
Four ways to reach us.
→ 01
Community support
Our Discord community is the best place to get help, ask questions, and connect with the CipherStash team. We triage support here and many questions are answered in minutes.
JOIN THE DISCORD →→ 02
GitHub issues
Found a bug? Report it on GitHub so we can track and fix it. Pick the repository that matches the SDK, the Proxy, or the docs.
REPORT AN ISSUE →→ 03
Feature requests
Have an idea for a new feature? We read every suggestion. Share it in GitHub Discussions and we will reply with status and roadmap context.
SUGGEST A FEATURE →→ 04
Urgent support
For time-sensitive issues that need immediate attention, email the support team directly. Pro and Business plans get prioritized response times.
EMAIL SUPPORT →§ 02·0x02/DEDICATED / PRO & BUSINESS
Need dedicated support?
Pro and Business plan workspaces include prioritized support with faster response times and a dedicated Slack channel for critical incidents. Everyone is welcome on Discord regardless of plan.